Shipping, returns & privacy

Last updated October 7, 2026. Questions? Email hello@thesimplydelighted.com.

Shipping

• We ship within the United States only.
• Holiday 2026 orders must be placed by December 1. Every box ships by December 10 by USPS or UPS ground, and we email you a tracking number when it leaves.
• Shipping is free.
• Please double-check the shipping address at checkout. We can't redirect a box once it has shipped.

Changes & cancellations

• Spotted a typo in a name or note? Email us within 24 hours of ordering and we'll fix it before we print.
• You can cancel for a full refund until we start packing your box. After that, it has been personalized just for your person.

Returns, damage & refunds

• Because every box is personalized and includes food, we can't accept returns of undamaged boxes.
• If anything arrives damaged, missing or wrong, email a photo within 7 days of delivery. We'll replace the item or refund it, your choice.
• If a carrier loses your box, we'll send a replacement or refund you in full.
• Refunds go back to your original payment method through Stripe.

Allergies

Boxes include chocolate, hazelnuts, wheat, dairy and soy, and some items are made in facilities that handle other nuts. Email us before ordering if you need a swap.

Privacy

• What we collect: your name, email and shipping address, plus what you type into the personalization form (names, notes, choices).
• Why: only to make, ship and support your order. Your notes are printed on the tags and nowhere else.
• Payments are handled by Stripe. We never see or store your card number.
• We don't sell or rent your information. We share it only with Stripe and the shipping carrier as needed to deliver your order.
• Want your information deleted after delivery? Email us and we'll remove it.